Check in attendees at the door

Every ticket has a QR code. On the day, you scan it to check the attendee in. A ticket can only be checked in once.

#Scan with your phone

1. Open Tickets & Events, choose your event and open Attendees & check-in.
2. The camera scanner opens by default. Allow camera access when your browser asks.
3. Point the camera at the attendee's QR code, either on their phone or printed. You'll see straight away whether the ticket is valid and whether it has already been used.

#Without the camera

• 1 Choose Enter code and type the code printed under the attendee's QR code. Use camera switches back to scanning.
• 2 Search by name, email or ticket code to find someone on the list.
• 3 Check in marks them as arrived. Checked-in attendees show an IN badge, with Undo in case of a mistake.

The counts at the top show bookings, tickets and how many people have checked in so far. CSV downloads the whole list, including the answers to your registration questions.

#Tips for a smooth door

• Test the scanner on your own ticket before doors open. You can book a free tier yourself to try it.
• Good light helps. Ask attendees to turn up their screen brightness.
• Attendees can download their ticket as an image from the ticket page, in case the venue has poor signal.

#Attendee can't find their ticket?

The ticket link was sent to the email they booked with. Ask them to search their inbox, including spam, for your event name. Or search for them on your attendee list and check them in by hand.