Get help with an order
Payment taken but nothing received, a duplicate charge, or reporting a listing.
Money was taken but I didn't get my product or ticket
This is usually a delay between your bank and the payment gateway. Wait about 30 minutes, then check your email again, including Spam.
If nothing has arrived, contact support and include:
- The email you used at checkout
- The product or event name
- A screenshot of the payment, showing the UPI reference or transaction ID
If a payment failed but your bank still debited you, the money is normally reversed to your account automatically by your bank.
I was charged twice
Contact support with both transaction references. Duplicate payments are refunded.
Reporting a listing
If a product copies your work, breaks the law or is misleading, contact support with the listing's link and what's wrong with it. Our team reviews every report.
Contacting the creator
For questions about the content of a product or an event, like what's included, timings or a venue change, the creator or organiser is the best person to ask. Their storefront is linked from every product page.
Still stuck? Send us a ticket and include the order ID or product name. That's the fastest way to get it sorted.
Raise a support ticket