Get help with an order

#Money was taken but I didn't get my product or ticket

This is usually a delay between your bank and the payment gateway. Wait about 30 minutes, then check your email again, including Spam.

If nothing has arrived, contact support and include:

• The email you used at checkout
• The product or event name
• A screenshot of the payment, showing the UPI reference or transaction ID

If a payment failed but your bank still debited you, the money is normally reversed to your account automatically by your bank.

#I was charged twice

Contact support with both transaction references. Duplicate payments are refunded.

#Reporting a listing

If a product copies your work, breaks the law or is misleading, use 3 Report this listing at the bottom of its checkout page. Tell us what's wrong; our team reviews every report. You can also contact support with the listing's link.

On the same page, 1 Have a discount code? is where a creator's code goes, and 2 the Pay button takes you to UPI, card or net banking.

#Contacting the creator

For questions about the content of a product or an event, like what's included, timings or a venue change, the creator or organiser is the best person to ask. Their storefront is linked from every product page.

For digital products, your order email and your download page both show the creator's name and email address under Contact the creator.